To protect your organisation from unauthorised access and cyber threats, we follow strict identity verification procedures before any remote support session is initiated.
How we verify our engineers
- We will clearly state our name and company.
- We will confirm the reason for the support request.
- We will contact you using official Neos IT communication channels.
How we verify you
- Confirm your name, role, and company details.
- Confirm the provided ticket reference number.
Important security rules
- We will never ask for your password.
- We will never bypass identity verification checks.
- We will never connect to your device without your approval.
- We will only use approved remote support tools.
If something does not feel right
- Be cautious of unexpected or unsolicited support calls.
- Do not continue if no valid ticket has been provided.
- Do not install unknown or unapproved software.
- Be cautious if you are pressured to act urgently.
Verify a support call
If you are unsure about a support request, please contact our Service Desk directly:
Phone: 020 7488 6180