Telephony – how your business makes and receives calls – is critical to keeping things moving. Whether it’s collaboration between staff, conversations with customers or suppliers, or bigger things like webconferencing and live chat functionality, your phone system should be able to handle it all seamlessly.
As a leading managed services provider, we specialise in delivering leading-edge telephony solutions that keep your organisation connected, efficient, and responsive – while also keeping costs low. We offer two business-grade telephony solutions: 3CX and Teams Calling.
Which is right for you: 3CX or Teams Calling?
Each offers distinct advantages, and the right choice depends on your business needs.
3CX
3CX is a flexible, feature-rich VoIP solution that gives businesses full control over their communications. Powerful enough to offer an entire call centre solution, it’s scalable and user-friendly enough for small businesses to implement.
It offers:
- Highly cost efficient – Reduce expenses with a low-cost, software-based solution.
- Agile from day one – Make, receive and direct calls to different devices.
- Easily scalable – Add new users or features in a few clicks.
- Advanced productivity – Call routing, IVR, voicemail-to-email, and call recording at no extra premium.
- Unified communications – Integration with CRM tools, live webchat, WhatsApp, SMS, and video conferencing (including Microsoft Teams, giving you the best of both worlds).
- On-premise or cloud-based deployment – Choose the setup that best fits your infrastructure.
- No new hardware needed – No big capex spend; pay for it like any other per-user subscription.
Microsoft Teams Calling
Built into the Microsoft 365 ecosystem, Teams Calling provides a seamless experience, with:
- Native integration in Microsoft 365 – Connect effortlessly with emails, calendars, and productivity apps.
- Direct routing – Allows businesses to use their existing phone provider within Teams.
- Simplicity and accessibility – Employees can make calls from anywhere via Teams on desktop or mobile.
- Enhanced collaboration – Ideal for businesses that prioritise chat, file sharing, and meetings in one interface.
Choosing between the two systems
Both solutions provide scalable, flexible business telephony, but the right option depends on your operational needs:
Choose 3CX if you need a traditional experience with advanced call handling and customisation. You might also need the additional functionality of Whatsapp, webchat and advanced call routing.
Opt for Teams Calling if your business thrives on Microsoft 365 and prioritises collaboration over traditional telephony.
We’re here to help
At Neos, we’ve been assisting businesses of all shapes and sizes in implementing and maintaining 3CX and Teams Calling systems for years. That includes organisations in compliance-driven industries where data security and call recording are important. We’ll help you choose the right system, at the right level, and then implement the right access and controls to make the most of telephony for your business.
Unlock productivity and efficiency – get in touch to find out more.
Contact Neos today