How your business makes and receives calls can be crucial to operations. Efficient communication is usually the bedrock of most organisations. From speaking to customers and suppliers, to video conferencing with team members, your phone system needs to be as agile as the business. So the question is: how do you choose the right technology for your needs?
We highly recommend 3CX, an all-in-one cloud-based telephony system that streamlines communication while cutting down the costs of staying connected. Here’s our buyer’s guide to 3CX, how it works, and the key considerations for any business looking to bring it in.
What is 3CX?
3CX is a modern, scalable phone system that allows businesses to manage all their voice, video, and messaging needs from a single platform. With cloud or on-premise deployment options, it’s designed to work seamlessly across devices, whether your team is in the office, working remotely, or on the go.
How can it benefit your business?
- Cost savings – reduce the need for traditional phone lines and expensive mobile plans. VOIP allows you to make and receive calls over the internet at a fraction of the cost.
- Agility – make, receive and direct calls to different devices so you can change who answers main enquiries or responds out of hours, for example.
- Scalability – 3CX can scale up or down whenever you need. Adding new users or features can be done in a few clicks, so you only pay for what you need, when you need it.
- Productivity – 3CX comes with call forwarding and voicemail-to-email, meaning fewer missed calls and smoother team collaboration, all from a single platform.
- No new hardware – 3CX makes use of your existing hardware and internet connectivity, so no new cabling or big capex spends are required.
- Live chat, SMS, Whatsapp and videoconferencing included – access everything you need in one place, including webchat functionality for customer service.
- CRM integrations – 3CX seamlessly integrates with Microsoft 365 and popular CRM systems like Hubspot, Salesforce and Dynamics.
- Low-cost subscription – everything is bundled into one easy, low-cost subscription, much like any other.
Key considerations
How easy is 3CX to set up?
At Neos, we’ve set countless clients up on 3CX so we’ll provide you with hassle-free installation, ensuring everything runs smoothly from day one.
Will 3CX integrate with my existing systems?
Yes! 3CX integrates seamlessly with many popular CRM platforms like Microsoft 365, Salesforce, and Google Workspace. This means you can sync your contacts, streamline workflows, and have everything in one place, boosting your team’s efficiency.
Is 3CX secure?
3CX has robust security features, including end-to-end encryption for calls, video conferencing, and chat. With regular updates and compliance with industry standards, you can rest assured that your communication is safe and protected.
Ready to get started?
We’d love to discuss how 3CX can save you money, increase productivity, and improve your team’s efficiency. Contact us to start that conversation now.