Our dedicated contact centre is based in the heart of London and manned with highly skilled, highly trained engineers from London and the home countries. They provide friendly, high-quality support on demand, and are that voice on the end of the phone when you really need them. Open from 7:30 to 5:30 each day we handle calls, alerts, incidents and emails 10 hours a day, 5 days a week. As we understand how important a robust IT infrastructure is to your business, we will never leave a customer in need, going the extra mile when the job just needs to get done. You will benefit from a dedicated account manager who is looking out for you. They learn and understand your business and its people to deliver just the right level of service and be as available, if not more available than any internal IT manager would.