IT Support

We are here to provide your business with the right level of support, whatever you need. From business critical incidents that require an immediate onsite engineer to routine requests where our personable and knowledgeable support agents are at the end of the phone, we can solve any situation.

Onsite

In any business there will always be a need for an onsite engineer to provide support from time to time, we have qualified engineers, who are professional and personable. The IT Industry has an over-reliance on remote support, this is where we differ, if we can’t fix it within 2 hours or remote support, we will come onsite, we can reach every one of our clients within an hour mean we can react instantly should the need arise. Our highly skilled team are able to complete anything you will ever need, be that housekeeping and routine maintenance or the installation of new hardware or software.

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Telephone

Our dedicated contact centre is based in the heart of London and manned with highly skilled, highly trained engineers from London and the home countries. They provide friendly, high-quality support on demand, and are that voice on the end of the phone when you really need them. Open from 7:30 to 5:30 each day we handle calls, alerts, incidents and emails 10 hours a day, 5 days a week. As we understand how important a robust IT infrastructure is to your business, we will never leave a customer in need, going the extra mile when the job just needs to get done. You will benefit from a dedicated account manager who is looking out for you. They learn and understand your business and its people to deliver just the right level of service and be as available, if not more available than any internal IT manager would.

Printer Support

Printers are a complex part of the IT jigsaw, we can swap and service your print consumables, troubleshoot issues and keep your printers in good working order to serve your business. It’s often the accounts department that is the heaviest users, and we understand that something as simple as a printer going down means invoices can’t be printed and sent, there is no easier way to choke the cash flow to your business.

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